![]() But shortly afterward, the same fraudster returned and managed to make off with $19,000. Then there was an episode involving a Sherman Oaks man who nearly lost $60,000 to a scammer. They said Chase gave them the run-around in recovering the funds until I got involved. In one, I wrote about a La Palma couple who discovered $22,000 was missing from their account. This next part of the story will be familiar to anyone who remembers my other recent columns about Chase. The fact that he saw the password change in real time is perhaps the most alarming aspect of all this. The fraudster, if not a Chase insider, also apparently had hacked Denton’s phone or banking app (or both). He clearly had access to Denton’s personal information, which could have been caught up in one of the hundreds of data security breaches reported each year. The fraudster either was a Chase insider or had gone to great lengths to dupe his victim. Let’s pause a moment to appreciate the deviousness of this scam. Within seconds, she said, her husband, with whom she shares her Chase account, received a text from the bank notifying him that $10,600 had just been transferred elsewhere - almost all their money. He said he’d be sending a case number via email. The rep quickly brought the call to a close. ![]() Of course they could see her account, including her new password. Not that Denton was particularly surprised. “The guy immediately said he saw that my password was just changed.” Wait, it’s about to get much, much worse.ĭenton said that as she was speaking with the service rep, she opened the Chase banking app on her phone and changed her password. “How could anyone but Chase have so much information about me - my name, my phone number, my Social Security number?” “There was nothing suspicious,” Denton said.
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